Service Design Leader and Accessibility Advocate for Public Good

Circular image depicting the VA | U.S. Department of Veterans Affairs logo in white text on a dark blue background. Above it is the VA seal which is a circular logo with an eagle and American flags.

U.S. Dept. of Veterans Affairs, Forms Digitization Guide

Co-authoring a guide for digitizing forms on VA.gov to save time and improve consistency across teams.

A circular-shaped stock photo image of a messy stack of paperwork and folders with yellow Post-it notes sticking out from between the papers.

U.S. Dept. of Veterans Affairs, Form Builder Tool

Designing a tool for non-technical users to digitize forms and reduce the backlog of time-intensive work.

Circular shaped stock photo of the hands of teammates collaborating. They are holding Post-it notes and pointing to sections of a diagram on the desk in front of them.

U.S. Dept. of Veterans Affairs, Platform Governance Study

Evaluating opportunities to refine the VA.gov design review process to launch services more efficiently.

Stock photo in a circular shape depicting several people working closely together on laptops in a collaborative setting.

U.S. Dept. of Veterans Affairs, Platform Service Design

Developing intuitive service design tools that help VA.gov Platform teams build thoughtful digital experiences for veterans.

Circular photo of a white Mustang Mach-E parked in front of a multi-story glass and steel building with a Ford logo on top, known as Regent Court, the former HQ of Ford Marketing.

Ford Motor Company, EV Customer Experience Design

Mapping the end-to-end journey of the EV customer for a seamless shopping and ownership experience.

Circular shaped photo of two colorful pipe-cleaner "brains" that were built during a game session.

Gates Foundation & The Brain Architecture Game, Digital Transformation

Reimagining a tabletop educational game as a multi-platform ecosystem to enable remote gameplay and facilitation.