Service Design Leader and Accessibility Advocate for Public Good
U.S. Department of Veterans Affairs, Forms Digitization Guide
Co-authoring a guide for digitizing forms on VA.gov to save time and improve consistency across teams.
U.S. Department of Veterans Affairs, Form Builder Tool
Designing a tool for non-technical users to digitize forms and reduce the backlog of time-intensive work.
U.S. Department of Veterans Affairs, Platform Governance Study
Evaluating opportunities to refine the VA.gov Platform design review process to launch services more efficiently.
U.S. Department of Veterans Affairs, Platform Service Design
Developing intuitive service design tools that help VA.gov Platform teams build thoughtful digital experiences for Veterans.
Ford Motor Company, End-to-end EV Customer Experience Design
Strategizing and mapping the complete journey of the electric vehicle customer for a seamless shopping and ownership experience.
Gates Foundation & The Brain Architecture Game, Digital Transformation
Reimagining a tabletop educational game as a multi-platform ecosystem to enable remote gameplay and facilitation.
7-Eleven, Enterprise Application Design
Reimagining an outdated inventory ordering system as a responsive web app to streamline the employee experience.
Pillar to Post Home Inspectors, Service Design and Digital Transformation
Designing a time-saving home inspection capture and reporting iPad app to unlock efficiency and scale for inspectors and franchise owners.